FAQ

Can I get help selecting the appropriate product?

Yes! Write us your questions at sales@zevlight.com

RETURN POLICY

What is your return policy?

We have a No Hassle return policy, and always do our best to satisfy our customers.

Please see our full return policy under Shipping & Returns

Still have questions about returns? returns@zevlight.com

What should I do if I ordered the wrong product?

All orders must be placed via our SSL online payment system with a credit card (Visa or Mastercard), or through your PayPal account. You may select your payment option during checkout. Refunds, if applicable, will be refunded directly to the original form of payment. Please allow 3-5 business days for refund processing. We do not accept orders over the phone, COD, or by fax.

Light Fixture Problems:

-What should I do if I notice my lighting fixture operating abnormally?

Turn off the circuit breaker to the light fixture immediately. If it is a plug-in type of fixture, unplug it. If you are uncertain of how to do this safely, hire a licensed electrician. There is a chance that the problem is dangerous. Do not use the light fixture until it is safely repaired by a licensed electrician. Modifications and repairs made with non-manufacturer parts will void the warranty.

-My fluorescent fixture is not working. Do I need to replace the ballast?

Florescent fixtures require many components to work properly. While the problem might be the ballast, it also could be a defective switch, lamp, starter, etc. You might want to consider hiring a licensed electrician to evaluate the exact problem before ordering a new ballast.

-What do I do if my fluorescent fixture lights sometimes and not others? Or what do I do if my fluorescent fixture lights only when I touch the bulb?

This may be am electrical grounding problem either with the way the fixture is wired or if your house does not have properly grounded circuits. Rapid start and trigger start ballasts MUST be grounded (both the ballast and the fixture) and the lamp must be within ½'' of grounded metal (fixture or reflector). We suggest you hire a licensed electrician for safe diagnosis and repair.

-Can I change the brightness of a fluorescent fixture I bought if it's not as bright as I would like it to be? Can a different ballast be installed?

There are many different grades of ballasts and fluorescent fixtures. If you have a fixture with an NPF (Normal Power Factor) magnetic ballast (the power factor is printed on the ballast label), usually the lamps can be made brighter by replacing with an electronic HPF (High Power Factor) ballast. Note: consult the size and specifications for ballasts on this site to check if the ballast size is the same or drilling new mounting holes and/or different wiring might be necessary.

Still have questions? info@zevlight.com